Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Metiflow platform, currently comprising Metiflow Trader and Metiflow Resto (each a "Service" and, together with any other services we may introduce, the "Platform"), operated by Theodosios Bratelis, trading as Metiflow ("we", "us", or "our"). By registering for or using any Service you agree to be bound by these Terms and the Schedule applicable to that Service. If you do not agree, do not use the Platform.

2. Definitions

• "Platform" means the Metiflow web and application services described above.
• "Service" means Metiflow Trader or Metiflow Resto individually.
• "Account" means a registered organisation account on the Platform.
• "User" means any individual who accesses the Platform under an Account.
• "Content" means data, quotes, invoices, orders, documents, and other materials uploaded or generated through the Platform.
• "Trial Period" means any period during which we make a Service available to you free of charge for evaluation, as described in clause 3.

3. Trial / Pilot Programme

We are currently making the Platform available to a limited number of businesses, free of charge, for the purpose of evaluation and testing ahead of a wider commercial launch. Unless we have agreed a paid subscription with you in writing, your use of the Platform is on this trial basis.

• The Platform is provided "as is" during the Trial Period, without any service level commitment.
• Either party may end your participation in the Trial Period at any time, for any reason, on reasonable notice.
• Participation in a Trial Period does not guarantee continued access, migration to a paid plan, or any particular pricing once paid plans are introduced.
• We recommend you export or otherwise retain your own copy of any Content you consider important, at reasonable intervals during the Trial Period. Where a self-service export tool is available in the Service, you should use it; otherwise you may request an export of your Content at any time by emailing admin@metiflow.com.
• If and when we introduce paid subscriptions, we will give you reasonable advance notice before any charge applies to your Account, and clause 11 (Subscription and Payment) will take effect from that point.

4. Business Use Only

The Platform is intended solely for business and commercial use. It is not directed to consumers for personal, household, or private use.

5. No Professional Advice

The Platform is provided as an operational and administrative tool only and does not constitute legal, tax, accounting, procurement, financial, or regulatory advice.

6. Account Registration and Approval

To use the Platform, you must register an organisation account. New accounts may be subject to review and approval before access is granted. We may decline or revoke access at our discretion, subject to applicable law.

You are responsible for safeguarding login credentials and all activity under your account. You must notify us promptly at admin@metiflow.com if you suspect unauthorised access.

7. Permitted Use and Resource/API Abuse

You may use the Platform only for lawful business purposes. You must not:

• Violate applicable laws or regulations.
• Upload unlawful, fraudulent, defamatory, or malicious material.
• Attempt unauthorised access to systems or infrastructure.
• Reverse engineer, decompile, scrape, or perform automated extraction of Platform content or data.
• Bypass or attempt to bypass rate limits or technical protections.
• Upload malware, harmful code, or conduct denial-of-service behaviour.
• Impersonate another person or misrepresent affiliation.

8. User Responsibility for Documents and Outputs

Users are solely responsible for reviewing and validating all quotes, invoices, orders, workflows, reports, calculations, and generated outputs before use, distribution, or reliance.

9. Your Content

You retain ownership of your Content. You grant us a limited, non-exclusive licence to host, process, transmit, and display your Content solely to provide and maintain the Platform.

10. Intellectual Property

The Platform, including software, designs, trademarks, and logos, is owned by or licensed to Theodosios Bratelis and protected by intellectual property laws.

11. Subscription and Payment

During the Trial Period, access is provided free of charge and this clause does not apply. Where a Service is offered on a paid basis, fees are billed in advance under your selected plan and are non-refundable except where required by law.

We will give you at least 30 days' notice before your Account moves from a Trial Period onto a paid plan, and at least 30 days' notice of any subsequent pricing change. Continued use after an effective date indicates acceptance of updated pricing.

12. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy and, where applicable, our Data Processing Addendum. We process personal data in accordance with applicable data protection laws including the UK GDPR and Data Protection Act 2018.

13. Availability and Security

We aim to provide high availability but do not guarantee uninterrupted or error-free service, and provide no service level commitment during the Trial Period. We use industry-standard safeguards and commercially reasonable security measures. No online platform can guarantee absolute security.

14. Data Loss Disclaimer

You are responsible for maintaining your own copies of Content you consider important, at reasonable intervals, using any self-service export functionality available in the Service or by requesting an export as described in clause 3. This is particularly important during a Trial Period, where no service level or data durability commitment is given.

Except where prohibited by law, we are not liable for data loss, corruption, or unavailability, whether caused by your own actions, misuse, third-party compromise, events outside our control, or defects in the Platform, save that nothing in this clause limits liability that cannot be excluded under clause 15.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under the laws of England and Wales.

Subject to the above, to the fullest extent permitted by law, Theodosios Bratelis is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity.

Subject to the above, our aggregate liability for claims arising under these Terms is limited to the greater of (a) £150, and (b) the fees paid by you to us in the 12 months before the event giving rise to the claim.

16. Indemnity

You agree to indemnify and hold harmless Theodosios Bratelis and any employees, contractors, and affiliates against claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your misuse of the Platform, your Content, or your breach of these Terms.

17. Force Majeure

We are not liable for delay or failure to perform obligations caused by events outside our reasonable control, including internet outages, third-party service failures, natural disasters, labor disputes, acts of government, or security incidents.

18. Suspension and Termination

You may terminate your account by contacting us. We may suspend or terminate access where necessary for abuse prevention, non-payment, legal compliance, or breach of these Terms. Suspended accounts may lose API and login access while data is retained for a limited period under our retention policy.

19. General

These Terms, together with the Privacy Policy, Data Processing Addendum, and any applicable Schedule, constitute the entire agreement between you and us regarding the Platform, and supersede any prior representations not repeated in these documents. You may not assign your rights under these Terms without our consent; we may assign these Terms in connection with a reorganisation, merger, or transfer of our business. Notices under these Terms should be sent to the email addresses associated with your Account or to admin@metiflow.com. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

20. Changes to Terms and Versioning

We may update these Terms from time to time. Material changes may require renewed acceptance. Current version information is shown at the top of this document, and prior versions are archived internally.

21. Governing Law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact and Company Details

Schedule A — Metiflow Trader

This Schedule applies in addition to the Terms above where you use Metiflow Trader.

• Metiflow Trader is a business management tool for trade businesses covering quotes, jobs, scheduling, materials, and invoicing. You are solely responsible for the accuracy of quotes, invoices, and figures you generate before sending them to your own customers.
• Metiflow Trader does not process card payments on your behalf; any payment collection you carry out with your own customers is your responsibility and is not part of the Service.

Schedule B — Metiflow Resto

This Schedule applies in addition to the Terms above where you use Metiflow Resto.

• Metiflow Resto is a restaurant service, kitchen display, and order management tool. It does not process or store card payment details; where a payment is recorded in the Service (for example, cash or card taken on your own card terminal), the Service only records that a payment was taken, for reconciliation and reporting purposes. You remain responsible for actually collecting payment from diners.
• Metiflow Resto may rely on a device on your own local network acting as a sync relay between your other devices. If that device is unavailable, real-time sync between your devices may be interrupted until it is restored; each device retains its own local copy of data in the meantime.
• Where your staff enter a diner's name, phone number, or other personal data into the Service (for example, for a takeaway order or reservation), you are the controller of that personal data and we process it on your behalf as described in our Data Processing Addendum.
• You are responsible for managing staff PINs and access within your organisation, including deactivating a PIN when a staff member leaves.