Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of TraderFlow, a business management platform operated by Metiflow Group Ltd ("we", "us", or "our"). By registering for or using TraderFlow you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Definitions

• "Platform" means the TraderFlow web application and associated services.
• "Account" means a registered organisation account on the Platform.
• "User" means any individual who accesses the Platform under an Account.
• "Content" means data, quotes, invoices, documents, and other materials uploaded or generated through the Platform.

3. Business Use Only

The Platform is intended solely for business and commercial use. It is not directed to consumers for personal, household, or private use.

4. No Professional Advice

The Platform is provided as an operational and administrative tool only and does not constitute legal, tax, accounting, procurement, financial, or regulatory advice.

5. Account Registration and Approval

To use TraderFlow, you must register an organisation account. New accounts may be subject to review and approval before access is granted. We may decline or revoke access at our discretion, subject to applicable law.

You are responsible for safeguarding login credentials and all activity under your account. You must notify us promptly at admin@metiflow.com if you suspect unauthorised access.

6. Permitted Use and Resource/API Abuse

You may use the Platform only for lawful business purposes. You must not:

• Violate applicable laws or regulations.
• Upload unlawful, fraudulent, defamatory, or malicious material.
• Attempt unauthorised access to systems or infrastructure.
• Reverse engineer, decompile, scrape, or perform automated extraction of Platform content or data.
• Bypass or attempt to bypass rate limits or technical protections.
• Upload malware, harmful code, or conduct denial-of-service behaviour.
• Impersonate another person or misrepresent affiliation.

7. User Responsibility for Documents and Outputs

Users are solely responsible for reviewing and validating all quotes, invoices, workflows, reports, calculations, and generated outputs before use, distribution, or reliance.

8. Your Content

You retain ownership of your Content. You grant us a limited, non-exclusive licence to host, process, transmit, and display your Content solely to provide and maintain the Platform.

9. Intellectual Property

The Platform, including software, designs, trademarks, and logos, is owned by or licensed to Metiflow Group Ltd and protected by intellectual property laws.

10. Subscription and Payment

Certain features require a paid subscription. Fees are billed in advance under your selected plan. Fees are non-refundable except where required by law.

We may update pricing with at least 30 days' notice. Continued use after an effective date indicates acceptance of updated pricing.

11. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy. We process personal data in accordance with applicable data protection laws including the UK GDPR and Data Protection Act 2018.

12. Availability and Security

We aim to provide high availability but do not guarantee uninterrupted or error-free service. We use industry-standard safeguards and commercially reasonable security measures. No online platform can guarantee absolute security.

13. Data Loss Disclaimer

You are responsible for maintaining appropriate backups of your own data. Except where prohibited by law, we are not liable for data loss caused by misuse, third-party compromise, or events outside our control.

14. Limitation of Liability

To the fullest extent permitted by law, Metiflow Group Ltd is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity.

Our aggregate liability for claims arising under these Terms is limited to the fees paid by you to us in the 12 months before the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless Metiflow Group Ltd and its officers, directors, employees, and affiliates against claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your misuse of the Platform, your Content, or your breach of these Terms.

16. Force Majeure

We are not liable for delay or failure to perform obligations caused by events outside our reasonable control, including internet outages, third-party service failures, natural disasters, labor disputes, acts of government, or security incidents.

17. Suspension and Termination

You may terminate your account by contacting us. We may suspend or terminate access where necessary for abuse prevention, non-payment, legal compliance, or breach of these Terms. Suspended accounts may lose API and login access while data is retained for a limited period under our retention policy.

18. Changes to Terms and Versioning

We may update these Terms from time to time. Material changes may require renewed acceptance. Current version information is shown at the top of this document, and prior versions are archived internally.

19. Governing Law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact and Company Details